Roadside Assistance services provided by 24 Hour Roadside Assistance Pty Ltd t/a Australia Wide Assist (ABN 11 007 737 313) on behalf of IBD Roadside Assist.

This information outlines the benefits and service available as part of the IBD Roadside Assist 12-month Standard Plan. This plan is not an insurance contract, vehicle extended warranty contract, personal injury contract nor is it voidable or refundable. In cases of mechanical breakdown, IBD Roadside Assist requires that there be no fault on the part of the owner/driver for the vehicle failure. Costs of mechanical repairs and maintenance, unless covered by a separate warranty are the responsibility of the owner (subject to applicable legislation). IBD reserves the right to amend or withdraw service where utilisation is excessive due to lack of preventative maintenance or failure to rectify any recurring fault. IBD reserve the right to change or terminate the conditions of its Roadside Assist program at its discretion, at any time. Customers who claim this policy must have their vehicle registered under the IBD Roadside Assistance program for a minimum of 48 hours prior to claim, or fees and charges will apply.

ROADSIDE ASSISTANCE TERMS AND CONDITIONS

ROADSIDE RESPONSE

• Locked\lost keys - Open vehicle, cost up to $77.00 GST IncL per incident.
• Flat Battery - Vehicle will be jump started at request of driver (Replacement battery at driver’s expense – refer to below for warranty claims **).
• Flat Tyre – Vehicle’s roadworthy spare wheel will be fitted.
• Out of fuel - Minimum 5 litres of unleaded fuel supplied at driver’s cost.

(LPG/Diesel vehicles transport to fuel supply within free service radius)

**Business Hours

In the event of a battery being faulty and requiring replacement under warranty, the vehicle will get jump started and if possible, immediately driven to the issuing service centre or IBD for a test and possible replacement.

**After Hours

In the event of a battery being faulty and requiring replacement under warranty, the customer/driver will need to purchase a battery at own expense and return the faulty unit to IBD where in instore credit will be issued to the value of the original purchase price. Alternatively, faulty unit can be taken to IBD during business hours for possible replacement.

TOWING – BREAKDOW

If the vehicle is unable to be safely driven due to mechanical failure, the vehicle, including the driver, will be transported to a nominated service center, or owner’s residence. In a situation where the breakdown occurs on a trip or holiday, we would transport the vehicle to the nearest service center. In an afterhours situation, arrangements can be made to store the vehicle and transport when the service center or repair facility is open (Free service limits apply)

FREE SERVICE

A 20km Metro/ Rural free of charge service for roadside response and breakdown towing applies on a NATIONAL basis, as part of our standard service, with all excess km charged at the recommended industry rates 

Free service is limited to one callout per breakdown.

Exclusions and limitations

Service can be refused, or excess charges may apply in the following situations:

• Unregistered vehicles, trucks, busses, vehicles used for hire or reward including, but not limited to taxis, limousines, chauffeured vehicles and rental/loan cars.
• Vehicles that require excess labour, specialist or heavy equipment (i.e., trolley wheels, cradle lift trucks, non-standard ramps) for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road.
• Vehicles which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage.
• Vehicles that are already at a service center or repair facility.
• Excess labour and battery installation fees. Heavy vehicles, trucks and equipment over 3.5t gross weight.
• Ferry/barge costs, freight costs, including tolls and sea crossings.
• Australia Wide Assist will not be liable for increased/additional costs and expenses because of a breakdown in a remote location.
• Service may be refused for vehicles that are not roadworthy or that have been modified from manufacturers specifications i.e., excessively lowered, modified for racing and 4wd tracks.
• Repeated/excessive call outs due to driver related faults, vehicle neglect or abuse, as reasonably determined by AWA or its contractor, including pre-existing faults and faults/breakdowns caused by a non-authorized repairer.
• Australia Wide Assist at its discretion may refuse service or suspend/cancel a driver’s membership if they are deemed abusive, threatening or violent towards Australia Wide Assist staff or its contractors or attempts to receive service by deception.
• In the event that a driver requests their vehicle be broken into, whether to recover keys/belongings, Australia Wide Assist or its contractors will not accept responsibility or liability for damage that may occur as a result.
• There may be instances, in remote/rural areas, where a provider is not available to assist with a breakdown or roadside assist request. In these rare instances the driver will be required to arrange their own rescue at their own cost.

For a PDF copy of the brochure please click here